Job Description

Job Details

Description

Join Our Talent Community – Opportunities Across Multiple Roadside Assistance Segments

Every day at NQX our customer experience (CX) professionals bring Canada’s most iconic brands closer to their customers—making the world a little more connected, one interaction at a time.

We’re building a Talent Community for Roadside Assistance Agents , connecting skilled individuals with exciting opportunities in:

• Electrical Vehicle Roadside Assistance
• High-End / Luxury Vehicle Roadside Assistance
• Specialized Support for Complex Vehicle Situations

As a member of our Talent Community, you’ll answer a few questions so we can match you to the role that fits your skills, interests, and career goals. Positions are available across multiple departments, and training is scheduled for January and February , with flexibility for future classes.

Why Join NQX:

• Positions available across multiple departments, for multiple shifts (days, afternoons, overnights)
• Remote and in-office roles available (after successful training)
• Work with top brands and make a real impact for clients across Canada

What We Offer:

• Competitive hourly wage starting at $18/hour, with bilingual ($2), night ($1), and weekend premiums
• Full-time schedules, with part-time opportunities available
• Comprehensive benefits package after six months: medical, dental, life insurance, RRSP participation, and more
• Fully paid training and structured post-training support
• Flexible remote work options after completing in-office training
• An exceptional work environment with wellness areas, gym, and team support

Your Responsibilities:

• Provide courteous, empathetic support to clients requesting roadside assistance
• Connect with service providers to coordinate timely, cost-effective solutions
• Keep customers informed throughout the process via phone or chat
• Document actions and decisions accurately in internal systems

Qualifications:

• Fluent in English
• Fluent in French for bilingual positions
• Available to work flexible hours, including weekends
• High-speed internet and quiet workspace required for remote roles
• Strong multi-tasking, communication, and problem-solving skills
• Attention to detail and genuine desire to help others
• High school diploma or equivalent

Training Start Dates: January & February

How to Join:
Become part of our NQX Talent Community – Roadside Assistance . Apply today, answer a few questions, and let us match you to the role that’s right for you.

At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way !

Job Tags

Hourly pay, Full time, Part time, Internship, Work at office, Remote work, Flexible hours, Shift work, Night shift,

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