Job Description

Title: Operations Clerk-I

Duration: 6 months

Working hours: Monday to Friday, 10 am to 6 pm

Work location: Greater Montreal (Travel Position)

Pay Rate: $23.43/hr

About the Role:

• We're looking to grow our Local presence in some of Canada’s largest cities!
• Join the client as a City Specialist to become an expert in investigating and addressing the most pressing needs and concerns of client's local partner merchants.
• This role will be split between half office/work from home and half in the field working directly with partner merchants.
• Projects you’ll work on will include merchant outreach (both over the phone and in person), desk work (ex. Sourcing photos across the web), in person customer promotion and potentially more.
• You'll be part of an exciting, fast-growing team designed to take our support to the next level.
• Assist merchants(restaurants) through support (in-person, emails and phone calls).
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision.
• Primary job functions do not typically require exercising independent judgment.
• Typically reports to the Operations Supervisor.
• You are A go-getter - You have a bias for action and love to always have something to work on Curious.
• You love finding the root cause of the problem and building the best solution Gritty.
• You roll up your sleeves and do whatever it takes to make things successful Unafraid of ambiguity.
• Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments Customer-oriented.
• You love communicating with and helping people.

Requirements:

• Requires a high school diploma or its equivalent with 1 year of experience in the field or in a related area.
• Has knowledge of commonly used concepts, practices, and procedures within a particular field.
• Strong Communication skills - English and French are necessary.
• Basic knowledge of using a MacBook laptop, Google Suite, and Zoom.
• Comfortable travelling within the greater Montreal area, occasionally outside of Montreal.
• Comfortable working weekends occasionally for special events.
• Proven track record of working independently without supervision.
• Background in sales and ideally in-person sales/support.
• Have a vehicle or access to a vehicle Bonus (but not required).
• Strong communication skills in other languages besides English & French.
• Have knowledge of using Salesforce and Slack.
• Have knowledge in SQL
• Know the city (Montreal) very well

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