Job Description

What you will be doing:

• Greet check-in respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities looking for opportunities to enhance a guests stay
• Maintain accurate records of daily transactions
• Handle guest requests effectively and promptly
• Cash handling which includes currency exchange and balancing a float
• Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed
• Serve as sales agent promoting and up-selling hotel services
• Monitor rooms inventory to assist in maximizing rooms revenue
• Maintain an excellent working rapport with all departments in the hotel
• Complete night audit tasks as assigned 
• Upholds the highest standard of internal and external customer service by applying our Service Standards at all times
• Other duties as assigned

Qualifications :

Your experience and skills include:

• Service focused personality is essential; previous Front Desk experience preferred
• Must be available to work a variety of shifts including mornings evenings overnights weekends overtime shifts split shifts and holidays
• Computer literacy a must with Opera experience an asset
• Professional appearance and demeanor
• A passion for Guest Service and a skill for anticipating guest needs
• Ability to work in a team environment
• Strong communication and interpersonal skills required
• Ability to work under pressure and manage conflicting priorities
• Post-secondary education in Hotel Management an asset
• Ability to speak another language fluently an asset

Additional Information :

Visa Requirements:  Must be legally eligible to work in Canada.  The hotel is unable to assist candidates in obtaining Canadian work authorization

Our commitment to Diversity & Inclusion:  We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit   what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time

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